BLUU SOFTWARE (Pty) Ltd | Effective Date: 1 June 2026 | Version 1.0
These Terms of Service (“Terms”) constitute a legally binding agreement between BLUU SOFTWARE (Pty) Ltd (“BLUU”) and you, the individual or entity using our services (“Client”).
By engaging BLUU’s services, signing a proposal or scope of work, or making payment, you agree to be bound by these Terms.
1. Our Services
BLUU provides the following services: custom software development - bespoke systems, platforms and applications · mobile application development - iOS and Android · web application development - custom web-based systems and portals · API development and integration · digital marketing - SEO, paid advertising, social media management (BLUU Media) · web hosting and infrastructure services (BLUU Hosting).
2. How We Work
Onboarding - All engagements begin with a formal onboarding process. You will receive a BLUU Welcome Pack outlining our process, communication protocols and what we need from you to begin.
Scope of Work - All projects are governed by a written Scope of Work (SOW) agreed before commencement. The SOW defines deliverables, timeline, milestones, inclusions and exclusions. Work outside the agreed SOW is subject to additional fees.
Timeline - BLUU provides a project timeline upon agreement of the SOW. Timelines may be affected by client responsiveness, scope changes or circumstances beyond our control.
Deposit - Work commences only upon receipt of the agreed deposit. No work begins prior to payment. The deposit is non-refundable unless BLUU is unable to commence for reasons within our control.
3. Payment Terms
All fees are as quoted in the relevant Proposal or SOW · Invoices are due within 7 business days unless otherwise stated · Late payments attract interest of 2% per month compounded monthly · BLUU may suspend services on accounts overdue by more than 14 days · Disputed invoices must be raised in writing within 5 business days of receipt · All fees are in South African Rand (ZAR) and exclusive of VAT.
4. Client Responsibilities
You agree to provide accurate, complete and timely information, assets and approvals. You must designate a point of contact with authority to approve deliverables and respond to queries within agreed timelines. BLUU is not liable for delays caused by your failure to meet these responsibilities.
5. Intellectual Property
Upon receipt of full and final payment, BLUU assigns to you all intellectual property rights in the custom deliverables created specifically for you. BLUU retains ownership of all pre-existing frameworks, tools, libraries and methodologies. BLUU reserves the right to reference your project in our portfolio and marketing materials unless you instruct us otherwise in writing.
6. Confidentiality
Both parties agree to keep confidential all non-public information received from the other party. This obligation survives termination for 3 years.
7. BLUU Client Dashboard
Every active client receives access to the BLUU Client Dashboard - a private portal to track project progress, review and approve deliverables, access invoices and communicate with the BLUU team. Access is active during the project period and for a reasonable period thereafter.
8. Hosting Services
BLUU targets 99.9% uptime for hosted services. You agree not to use hosting services for illegal, harmful or infringing content. It remains your responsibility to maintain your own backup copies of all data. Hosting fees are billed monthly or annually as agreed.
9. Revisions and Changes
The SOW specifies the revision rounds included in the project fee. Additional revisions or scope changes are subject to additional fees, quoted and approved in writing before implementation.
10. Limitation of Liability
BLUU’s total liability for any claim shall not exceed the total fees paid in the 3 months preceding the event giving rise to the claim. BLUU is not liable for any indirect, consequential or punitive damages including loss of profits or data.
11. Termination
Either party may terminate with 30 days written notice unless the SOW specifies otherwise. Either party may terminate immediately for material breach not remedied within 14 days of written notice. Upon termination, all fees for completed work are due and payable. The deposit is non-refundable upon client-initiated termination after project commencement.
12. Dispute Resolution
Disputes are resolved first through good-faith negotiation, then mediation, then the courts of South Africa.
13. Governing Law
These Terms are governed by the laws of the Republic of South Africa, including POPIA, the ECT Act, the Consumer Protection Act and the Copyright Act.
14. Contact
BLUU SOFTWARE (Pty) Ltd
Email: legal@bluu.co.za
Website: www.bluu.co.za
Pretoria, Gauteng, South Africa
© 2026 BLUU SOFTWARE (Pty) Ltd. All rights reserved. These documents should be reviewed by a qualified South African attorney before publishing.
